Quick overview

All posts still in progress. If you have additions you want to suggest, please let me know in the comments or on twitter @schomj.

Friday, February 1, 2019

Social Media + Leadership + Engagement

I was musing on twitter about recent calls on the ALA Council list to create a code of conduct specific to social media use -- presumably to control how councilors use their personal social media accounts, since the ALA social media tool, Connect, already has its own code of conduct. I was also contemplating public spaces and what kinds of rights and responsibilities one has when engaging with public spaces. (I know a lot of people like to cite Rawls in this arena, but I suggest instead Nussbaum's critique and expansion of Rawls to deliberately include disabled people.)

In terms of social media as a public space, I think of it as a public park. If you're like me, you find a picnic table that looks to be in a nice spot, sit down with a snack and a book, and enjoy the fresh air and squirrel watching. Or maybe you're there with convivial fellow picnickers and joking around using language you wouldn't use at work. Maybe people walk by that you want to say hi to (like your boss). Maybe people walk by that you want to ignore (like your boss). Maybe you start casually talking with fellow picknickers about how the park needs improvement in a certain area -- I'm guessing those conversations wouldn't be like a formal letter you'd write to the city council? Maybe someone is giving a performance or a speech and you wander over to enjoy it, or to mock it. Then some rough-housers come through and you decide to go back to your table to avoid the drama. But then as you're walking back, some jerk comes by and makes a lot of creepy remarks on your body -- what then? In a social media environment, you might be able to use a block button on that one account and mute certain words from people you don't follow, but that won't necessarily stop people from contacting your work email, phone, library administration, university administration. 

But that kind of harassment also happens at library conferences and in reaction to formally sponsored library events, as many prominent advocates in the area of equity, diversity, and inclusion have experienced and spoken about.

Anyway, as I was musing to myself about what a Council social media Code of Conduct would be intended to do, Anna J. Clutterbuck made the following comment: 
"I would definitely want research driven guidelines that account for how digital spaces reflect inequity & Black women face vastly more harassment and violence for simply existing than most of their white colleagues"
reposted with permission

In my own musings, I had been wondering what kind of behavior the Committee on Professional Ethics has been discussing for the past year -- the troll accounts I regularly see targeting Councilor April Hathcock and library director Chris Bourg, which often seem to have been created by librarians? It probably wouldn't control things like the library director who saw my tweets critiquing an article he wrote and sent a patronizing email to my work account, so would it be aimed at stopping me from publicly engaging with library scholarship? How about the random people who spout vitriol and nonsense? Or me for blocking those random potential or current ALA members? Or maybe me for co-hosting a #critlib chat in response to the events at the last ALA Council? How about the librarian who sent to a journalist a screenshot of the notes I took while live-tweeting the Robin Di'Angelo presentation with a directive to "please investigate this?"

screencap with account identifier blurred out

However, I suspect COPE's discussions this year have been about trying to control April Hathcock. Because April is a Black woman who is incredibly intelligent, writes with impressive clarity, and does not sugarcoat her critiques of racism, cisheterosexism, classism, or ableism within the profession. This makes her a threat to existing power structures. I am not privy to the notes COPE has presumably taken during their meetings, but I can put pieces together based on patterns within society at a broad level. As Sara Ahmed says, "When you expose a problem you pose a problem."

It's possible I'm wrong though. I'm wrong more than I'd like. And in the case that I am, I thought it would be worth compiling a list of research on the topic that could be used to create a Code of Conduct that doesn't perpetuate this sort of unequal harm.

What other writings would you add to this list?

boyd, danah and Alice E. Marwick. "Social Privacy in Networked Publics: Teens' Attitudes, Practices, and Strategies. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=1925128

Clutterbuck-Cook, Anna. "in which I write letters: open letter to SAA re: #thatdarnlist." https://thefeministlibrarian.com/2014/09/10/in-which-i-write-letters-open-letter-to-saa-re-thatdarnlist/

McMillan Cottom, Tressie. "Everything But The Burden: Publics, Public Scholarship, And Institutions." https://tressiemc.wordpress.com/2015/05/12/everything-but-the-burden-publics-public-scholarship-and-institutions/

McMillan Cottom, Tressie. The Real Threat To Campuses Isn’t ‘PC Culture.’ It’s Racism. https://www.huffingtonpost.com/entry/opinion-cottom-campus-racism_us_5a8afb80e4b00bc49f471b41

Patton, Tracey Owens. "In the Guise of Civility: The Complicitous Maintenance of Inferential Forms of Sexism and Racism in Higher Education."  https://doi.org/10.1080/07491409.2004.10162466

Schomberg, Jessica and Kirsti Cole. "Hush... : The Dangers of Silence in Academic Libraries." http://www.inthelibrarywiththeleadpipe.org/2017/hush-the-dangers-of-silence-in-academic-libraries/

Friday, June 22, 2018

We Rate Cats

We Rate Cats October 2018 PTPL Annual meeting

We Rate Cats June 2018 ALCTS pre-conference

powerpoint presentation


Friday, June 15, 2018

thoughts on communicating value


image text: I used to believe that if we can "prove/communicate" our value we'd actually be valued but then I started trauma therapy and realized this is abuser logic. Yes, I'm being completely serious right now. 

  1. I have a lot of other writing projects in the works, so don’t have time to write this up as a Real Thing right now. If anyone wants to take this idea and run with it, feel free.
  2. I’ve spent the past 15 years working in a mid-sized, comprehensive, public university in the U.S. that’s accredited by HLC. It’s been too long since I’ve worked in a special or public library for me to pretend to have any real insights into that. That said, if you are a public library worker and are interested in pursuing this topic, but haven’t received the training to turn your ideas into written publications, contact me here or on twitter and I’d be happy to do what I can. There’s a lot of shit happening with this stuff in public libraries and not enough of it is making the published literature.

A few years ago, Angela Galvan made a comment on twitter about how, in a capitalist system, we show our appreciation by paying people. This is heavily paraphrased, and her account is usually locked so in respect for her privacy I’m not going to post a link. (Assuming I could find that precise tweet. Locked accounts + searching = failure. One thing twitter does right!)

What does that mean for libraries and library workers? If the legislators, trustees, city councils, etc. actually valued libraries, we’d be funded. Instead of getting funded, we are getting increasing demands to “prove our value.”

This year, my institution started a process of Strategic Budget Planning, in which we submit assessment information and the institution decides whether we get put in the increase, maintain, or reduce bucket. This is in addition to our normal program review process, by the way.

This budget planning process seemed to me to be very closely modeled on our accreditation process—that is, we were asked to talk about what kinds of assessment and quality improvement processes we are engaged with according to a precise template. Does this actually tell the institution that as a library, we’re awesome at supporting student learning? Eh, I’m skeptical. Does it tell them that we’ve mastered bureaucratic hoop-jumping? Yes. 

My takeaway: Our value is determined by our ability to engage in administrative-heavy assessment processes and effectively write about them in bureaucratic language. Thanks to the number of library workers we have and to ongoing efforts in that direction, we’ve gotten very good at that (several of us started seeing this writing on the wall a while ago). As the library’s department chair, one of the roles I have is the person who does a lot of this paperwork so my colleagues can do actual library work. (The gendered nature of this work is also interesting, but a topic for a different time. If that’s your jam, I’d highly suggest Veronica Arellano Douglas and Joanna Gadsby’s paper on the undervaluing of feminized work.)

When I tweeted the original statement above, someone asked if the demand to “prove value” is a deliberate digression that makes it harder for us to actually do the work. I don’t think that, but it’s possible. It’s not the model I’m working under, but I wouldn’t discount it.

What I actually had in mind was more in line with George Lakoff’s work on narrative framing in relation to my experience as a survivor of emotional abuse. 

The people in control of funding (are they really in control? That’s another question) set up conditions you have to meet in order to get funded. Maybe they’re realistic! Maybe they actually have the money! Maybe if you follow all the steps in the right order at the right time with the right documentation, you’ll actually get what you’re asking for! Maybe.

But what happens when you don’t get that money?
Is the funder saying “sorry, totes my fault, I flaked on paying you” ?
Or is the funder saying “I never promised and that’s not really what the conditions were and anyway you did it wrong and besides you don’t deserve it and your demands for money mean that you’re greedy and that means you should be punished” ?

Gaslighting: a form of emotional abuse that abusers use to maintain power and control, and make the abused feel dependent

Emotional abuse: creating conditions where you feel like you’re constantly monitored, maybe isolated, maybe forced to witness other forms of abuse as a threat. Once again, the goal is for the abuser to maintain power and control

Anyway, that’s what was in my mind when I made that tweet. And I’m about out of spoons, so going to end this here.

What’s the next step? I don’t have one. But for library people, I would recommend reading Emily Drabinski, Sam Popowich, Angela Galvan. Join a union. Start a union. Don't expect the union to work magic when the cultural narrative is framed this way, though.

The only thing I do know: this isn’t a thing that any one individual can take on, we need to work together.

Because I can, I’m going to end this with the immortal words of BeyoncĂ©

[gif from the music video Run the World (Girls) showing Bey with her middle finger in the air and a caption saying "Fuck you, Pay me."]

Tuesday, April 17, 2018

Libraries + Disabilities

Disability Frameworks (Presentation)

if the slide box doesn't work, try this link to a PDF version https://drive.google.com/file/d/1sZao1BrHUMtjGN_jiGizjXkZHZhCICM9/view?usp=sharing 

Meta-Analysis + LIS Education
Gibson, A., Bowen, K., Hanson, D. (2021). We need to talk about how we talk about disability:
A critical quasi-systematic review. In the Library with the Lead Pipe,
Gibson, A., Bowen, K. (2019). “They don’t even see us”/”I’m afraid all the time”: Intersectional approaches to understanding disability in LIS. ALISE 2019 Conference Proceedings. http://hdl.handle.net/2142/105393
Hill, H. (2021). A thematic analysis of library association policies on services to persons with disabilities. Journal of Documentation 77. https://doi.org/10.1108/JD-10-2020-0183
Hill, H. (2013). Disability and accessibility in the library and information science literature: A content analysis. Library & Information Science Research 35(2), 137-142.  https://www.sciencedirect.com/science/article/pii/S0740818813000030
Layden, S. J., Anderson, A., & Hayden, K. E. (2021). Are Librarians Prepared to Serve Students With Autism Spectrum Disorder? A Content Analysis of Graduate Programs. Focus on Autism and Other Developmental Disabilities, 36(3), 156–164. https://doi.org/10.1177/1088357621989254
Pionke, J. J. (2021). A secondary analysis of the library profession’s self-reported competence and comfort in working with patrons with disabilities. Library Management, 42(6/7), 409-420. https://doi.org/10.1108/LM-10-2020-0153
Pionke, J. (2020). Disability- and Accessibility-Related Library Graduate-School Education from the Student Perspective. Journal of Education for Library and Information Science, 61(2), 253-269. https://doi.org/10.3138/jelis.2019-0036
Pionke, J. J. (2020). Library Employee Views of Disability and Accessibility. Journal of Library Administration, 60(2), 120-145. https://doi.org/10.1080/01930826.2019.1704560
Schomberg, J. (2021, November 18). Disability justice in libraries [Webinar]. American Library Association New Members Round Table. https://cornerstone.lib.mnsu.edu/lib_services_fac_pubs/189/
Schomberg, J. & Hollich, S. (2019). Introduction [Disabled Adults in Libraries special issue]. Library Trends 67(3), 415-422. (paywall) https://muse.jhu.edu/article/723588 (OA) https://cornerstone.lib.mnsu.edu/lib_services_fac_pubs/170/

Disabled Library Workers
Anderson, A. (2021). Exploring the workforce experiences of autistic librarians through accessible and participatory approaches. Library & Information Science Research 43(2). https://doi.org/10.1016/j.lisr.2021.101088.
Baetz, G. (2022). Navigating the academic hiring process with disabilities. In the Library with the Lead Pipe. https://www.inthelibrarywiththeleadpipe.org/2022/hiring-with-disabilities/ 
Brown, R. & Sheidlower, S. (2019). Claiming Our Space: A Quantitative and Qualitative Picture of Disabled Librarians. Library Trends 67(3), 471-486. http://muse.jhu.edu/article/723592
 Hill, H. (2021). Public library staff experiences of accommodation in the workplace. Proceedings of the Annual Conference of CAIS / Actes Du congrès Annuel De l’ACSI. https://doi.org/10.29173/cais1212
Hollich, S. (2020). What it means for a disabled librarian to 'pass': An autoethnographic exploration of inclusion, identity and information work. The International Journal of Information, Diversity & Inclusion 4(1).  https://jps.library.utoronto.ca/index.php/ijidi/article/view/32440
Leftwich, A. M. (2017). "Librarians with disabilities: Accessibility in action." Bryce Don't Play Accessibility Series. Retrieved from: https://brycedontplay.blogspot.com/2017/11/librarians-with-disabilities.html
Moeller, C. M. (2019). Disability, Identity, and Professionalism: Precarity in Librarianship. Library Trends 67(3), 455-470. http://muse.jhu.edu/article/723591
Oud, J. (2018). Academic Librarians with Disabilities: Job Perceptions and Factors Influencing Positive Workplace Experiences. Partnership: The Canadian Journal of Library and Information Practice and Research, 13(1). https://doi.org/10.21083/partnership.v13i1.4090
Oud, J. (2018). Systemic workplace barriers for academic librarians with disabilities. College & Research Libraries. Retrieved from: https://crl.acrl.org/index.php/crl/article/view/16948  
Pionke, JJ. (2019). Advocacy from Within: Employees with Disabilities. In S. Epstein, C. Smallwood, & V. Gubnitskaia (Eds.), Social Justice and Activism in Libraries: Essays on Diversity and Change (pp. 87-93). McFarland Publishing.
Pionke, JJ. (2019). Disability and the Library Workplace. In S. D. Jones, & B. Murphy (Eds.), Diversity and Inclusion in Libraries: A Call to Action and Strategies for Success (pp. 143-147). (Medical Library Association Books Series). Rowman and Littlefield Publishers, Inc.
Pionke, J.J. (2019). The Impact of Disbelief: On Being a Library Employee with a Disability. Library Trends 67(3), 423-435. Johns Hopkins University Press. http://muse.jhu.edu/article/723589
Schlesselman-Tarango, G. (2019). Reproductive Failure and Information Work: An Autoethnography. Library Trends 67(3), 436-454. http://muse.jhu.edu/article/723590
Schomberg, J. and Highby, W. (2020). Beyond Accommodation: Creating an Inclusive Workplace for Disabled Library Workers. Library Juice Press.
Schomberg, J.  (2018). Disability at work: Libraries, built to exclude. In Nicholson and Seale (eds.) The Politics and Theory of Critical Librarianship. https://cornerstone.lib.mnsu.edu/lib_services_fac_pubs/149/
Schomberg, J. (2015). My (library) life with invisible disabilities. Letters to a Young Librarian (blog).  http://letterstoayounglibrarian.blogspot.com/2015/10/my-library-life-with-invisible.html
Syma, Carrye. (2018). Invisible disabilities: Perceptions and barriers to reasonable accommodations in the workplace. Library Management. https://doi.org/10.1108/LM-10-2017-0101

Disabled Library Users
Adler, M., Huber, J. T., & Nix, A. T. (2017). Stigmatizing disability: Library classifications and the marking and marginalization of books about people with disabilities. Library Quarterly, 87(2), 117-135. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=lxh&AN=121891160&site=ehost-live
 Anderson, A. (2021). From mutual awareness to collaboration: Academic libraries and autism support programs. Journal of Librarianship and Information Science, 53(1), 103–115. https://doi.org/10.1177/0961000620918628
Anderson, A. (2021). Library Programming for Autistic Children and Teens, 2nd. ed. Chicago: ALA Edition.
Arndt, T. S. and Schnitzer, A. (2018). Guest editorial, special issue "Library services for people with disabilities." Reference Services Review 46(3), 321-324.  https://doi.org/10.1108/RSR-08-2018-089
Ayoung, D. A., Baada, F. N.-A., & Baayel, P. (2021). Access to library services and facilities by persons with disability: Insights from academic libraries in Ghana. Journal of Librarianship and Information Science, 53(1), 167–180. https://doi.org/10.1177/0961000620917723
Bodaghi, N. B., Cheong, L. S., & Zainab, A. N. (2016). Librarians empathy: Visually impaired students' experiences towards inclusion and sense of belonging in an academic library. Journal of Academic Librarianship, 42(1), 87-96. 10.1016/j.acalib.2015.11.003 Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=lxh&AN=111975310&site=ehost-live
Bonnici, L. J., Maatta, S. L., Brodsky, J., & Steele, J. E. (2015). Second national accessibility survey: Librarians, patrons, and disabilities. New Library World, 116(9), 503-516. 10.1108/NLW-03-2015-0021 Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=lxh&AN=110311029&site=ehost-live
Brannen, M. H., Milewski, S., & Mack, T. (2017). Providing staff training and programming to support people with disabilities: An academic library case study. Public Services Quarterly, 13(2), 61-77. 10.1080/15228959.2017.1298491 Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=lxh&AN=123074530&site=ehost-live
Brimhall-Vargas, M. (2015). Where the rubber meets the road: The role of libraries and librarians in bringing equitable access to marginalized communities. Library Quarterly, 85(2), 193-199. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=lxh&AN=101529264&site=ehost-live
Bushman, B. (2018). Serving underserved populations: Implications for a model of successful services for Deaf and hard of hearing children in public libraries. International Journal of Information, Diversity & Inclusion 2(3), 59-90.  https://publish.lib.umd.edu/IJIDI/article/viewFile/465/295
Cho, J. (2018). Building bridges: Librarians and autism spectrum disorder. Reference Services Review 46(3), 325-339.  https://doi.org/10.1108/RSR-04-2018-0045
Christensen, S., & Pionke, J. J. (2019). Social Media Best Practices: Implementing guidelines for disability and copyright. In N. Verishagen (Ed.), Social Media: The Academic Library Perspective (pp. 45-55). (Chandos Social Media Series). Chandos Publishing. https://doi.org/10.1016/B978-0-08-102409-6.00004-3
Ciccone, M. (2018). Equitable public library services for Canadians with print disabilities. Reference Services Review 46(3), 379-398. https://doi.org/10.1108/RSR-04-2018-0041  
Clossen, A., & Proces, P. (2017). Rating the accessibility of library tutorials from leading research universities. Portal: Libraries & the Academy, 17(4), 803-825. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=lxh&AN=125590540&site=ehost-live
Conley, S. & Ferguson, A. & Kumbier, A. (2019). Supporting Students with Histories of Trauma in Libraries: A Collaboration of Accessibility and Library Services. Library Trends 67(3), 526-549.  http://muse.jhu.edu/article/723586
Decker, E. N. (2017). Encouraging continuous learning for librarians and library staff. Library Management, 38(6), 286-293. 10.1108/LM-10-2016-0078 Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=lxh&AN=124884432&site=ehost-live
Desjardins, M. (2010). Invisible disabilities. Feliciter, 56(3), 106-108. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=lxh&AN=54370071&site=ehost-live
Ekwelem, V. O. (2013). Library services to disabled students in the digital era: Challenges for outcome assessment. Library Philosophy & Practice, , 1-28. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=lxh&AN=97849586&site=ehost-live
Ezell, J. Pionke, J. J., & Gunnoe, J. (2022). Accessible services in academic libraries: a content analysis of library accessibility webpages in the United States. Reference Services Review, 50(2), 222–236. https://doi.org/10.1108/RSR-10-2021-0055
Fulton, C. (2011). Web accessibility, libraries, and the law. Information Technology & Libraries, 30(1), 34-43. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=lxh&AN=58478965&site=ehost-live
Getts, E. and Stewart, K. (2018). Accessibility of distance library services for deaf and hard of hearing users. Reference Services Review 46(3), 439-448. https://doi.org/10.1108/RSR-03-2018-0032
Gibson, A. N. & Hanson-Baldauf, D. (2019). Beyond Sensory Story Time: An Intersectional Analysis of Information Seeking Among Parents of Autistic Individuals. Library Trends 67(3), 550-575. http://muse.jhu.edu/article/723587
Gibson, A. N. & Hanson-Baldauf, D. (2019). "I want it the way I need it" : Modality, readability, and format control for autistic information seekers online. International Journal in Innovations in Online Education. DOI: 10.1615/IntJInnovOnlineEdu.2019029842  
Gibson, A. & Martin, J. (2019). "Re‐situating information poverty: Information marginalization and parents of individuals with disabilities," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 70(5), pages 476-487. https://ideas.repec.org/a/bla/jinfst/v70y2019i5p476-487.html 
Gibson, A.N., Kaplan, S. & Vardell, E. A Survey of Information Source Preferences of Parents of Individuals with Autism Spectrum Disorder. J Autism Dev Disord 47, 2189–2204 (2017). https://doi-org.ezproxy.mnsu.edu/10.1007/s10803-017-3127-z
Grassi, R. (2018). Building inclusive communities: Teens with disabilities in libraries. Reference Services Review 46(3), 364-378.  https://doi.org/10.1108/RSR-03-2018-0031
Grassi, R. (2017). Libraries for all: Expanding services to people with disabilities. ILA Reporter, 35(1), 20-23. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=lxh&AN=120801010&site=ehost-live
Graves, S. and German, E. (2018). Evidence of our values: Disability inclusion on library instruction websites. portal: Libraries and the Academy 18(3), 559-574.  https://muse.jhu.edu/article/698633
Guder, C. (2010). Equality through access: Embedding library services for patrons with disabilities. Public Services Quarterly, 6(2), 315-322. 10.1080/15228959.2010.499324 Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=lxh&AN=53155446&site=ehost-live
Hoover, J., Nall, C., & Willis, C. (2013). Designing library instruction for students with learning disabilities. North Carolina Libraries (Online), 71(2), 27-31. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=lxh&AN=95738754&site=ehost-live
Ihekwoaba, E. C. & Okwor, R. N. & Mole, A. J. C. & Nnadi, C. U. (2019). Access Provision for Sight Impaired Students (SISs) in Nigerian University Libraries. Library Trends 67(3), 516-525. http://muse.jhu.edu/article/723585
Jaeger, P. T.  (2018). Designing for diversity and designing for disability: New opportunities for libraries to expand their support and advocacy for people with disabilities. International Journal of Information, Diversity, & Inclusion 2(1-2), 52-66. https://publish.lib.umd.edu/IJIDI/article/viewFile/462/264 (warning: contains ableist slurs)
Kaeding, J., Velasquez, D. L., & Price, D. (2017). Public libraries and access for children with disabilities and their families: A proposed inclusive library model. Journal of the Australian Library & Information Association, 66(2), 96-115. 10.1080/24750158.2017.1298399 Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=lxh&AN=123914489&site=ehost-live
Kaufmann, K. F., Perez, G. & Bryant, M. (2018). Reaching shared goals in higher education: A collaboration of the Library and Disability Support Services. Library Leadership & Management 32(2), 1-15. https://journals.tdl.org/llm/index.php/llm/article/viewFile/7194/6444
Keenan, T. M. (2018). Collaborating to improve access of videos for all. Reference Services Review 46(3), 414-424. https://doi.org/10.1108/RSR-03-2018-0028
Kimura, A. K. (2018). Defining, evaluating, and achieving accessible library resources: A review of theories and methods.  Reference Services Review 46(3), 425-438. https://doi.org/10.1108/RSR-03-2018-0040
Koford, A. (2014). How disability studies scholars interact with subject headings. Cataloging & Classification Quarterly 52(4), 388-411.  https://www.tandfonline.com/doi/abs/10.1080/01639374.2014.891288
Kumbier, A., & Starkey, J. (2016). Access is not problem solving: Disability justice and libraries. Library Trends, 64(3), 468-491. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=lxh&AN=114253310&site=ehost-live
Kwak, A. and Newman, J. (2018). An accessibility-first approach to online course readers. Reference Services Review 46(3), 340-349. https://doi.org/10.1108/RSR-04-2018-0046
Layden, S. J., & Anderson, A. (2021). Expanding the Educational Network for Students with Autism: Partnering with School Librarians. School Libraries Worldwide, 27(1), 1–15. https://scholar.google.com/citations?view_op=view_citation&hl=en&user=BYFLBhoAAAAJ&sortby=pubdate&citation_for_view=BYFLBhoAAAAJ:4DMP91E08xMC
Lewis, J. (2013). Information equality for individuals with disabilities: Does it exist? Library Quarterly, 83(3), 229-235. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=lxh&AN=88128483&site=ehost-live
McGowan, S., Martinez, H. and Marcilla, M. (2018). AnyAbility: Creating a library service model for adults with disabilities. Reference Services Review 46(3), 350-363.  https://doi.org/10.1108/RSR-03-2018-0034
McNaught, A. (2014). Accessible libraries - strategic practice. ALISS Quarterly, 10(1), 30-32. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=lxh&AN=99253105&site=ehost-live
Mooney, G. (2016). Students with invisible disabilities: Unique challenges for academic librarians in Ireland. (dissertation) https://esource.dbs.ie/bitstream/handle/10788/3055/msc_mooney_g_2016.pdf?sequence=1
Muir, R., Thompson, K. M., Qayyum, A. (2019). Considering 'atmosphere' in facilitating information seeking by people with invisible disabilities in public libraries. Proceedings of the Association for Information Science & Technology 56(1), 216-226. https://asistdl.onlinelibrary.wiley.com/doi/full/10.1002/pra2.17 
Mulliken, A. (2018). Eighteen blind library users' experiences with library websites and search tools in U.S. academic libraries: A qualitative study. College & Research Libraries.  https://crl.acrl.org/index.php/crl/article/view/16947
Mutula, S., & Majinge, R. M. (2016). Information behaviour of students living with visual impairments in university libraries: A review of related literature. Journal of Academic Librarianship, 42(5), 522-528. 10.1016/j.acalib.2016.06.019 Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=lxh&AN=118497875&site=ehost-live
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